Privacy Policy

1. Who We Are

This Privacy Policy explains how II अवलोकनम् II (“Avalokanam”, “we”, “us”), operated by W. Yasashree, Psychotherapist, collects and protects personal information when you use our website and counselling portal.

Contact: yasashree@avlokanam.com · 8050333646 · Kolkata, India (IST)

2. Information We Collect

Depending on how you use our services, we may collect:

• Identity and contact details (name, email, phone, date of birth, and related profile information)
• Registration and intake information you submit (reasons for seeking therapy, health-related history you choose to share, expectations, etc.)
• Consent records and account status
• Booking, session, payment, and invoice details
• Messages you send through the portal or contact forms
• Technical data such as IP address, browser type, and basic usage logs needed for security and operations

3. How We Use Your Information

We use personal information to:

• Provide counselling/psychotherapy and manage appointments
• Review registrations and maintain clinical continuity of care
• Process payments and issue invoices
• Communicate about sessions, account status, and practice updates
• Protect the security and integrity of the portal
• Comply with legal and professional obligations

4. Confidentiality

Clinical information is treated as confidential. We do not sell your personal data. Disclosure outside the therapeutic relationship occurs only with your consent, or where required by law or professional duty (for example, risk of serious harm, mandated reporting, or a court order).

5. Sharing With Service Providers

We may use trusted providers to operate the practice (for example hosting, email delivery, online video via Google Meet, and payment processing). These providers process information only as needed to deliver their services and under appropriate safeguards.

6. Data Storage & Security

Records are stored securely and accessed only by authorised practice personnel. Session notes are kept for continuity of care and retained as required by professional guidelines and applicable law. No online system is perfectly secure; please use a strong password and keep your login private.

7. Cookies & Website Analytics

Our website may use essential cookies for login/session security. We do not use your clinical information for advertising.

8. Your Rights

Subject to applicable law and clinical ethics, you may request to:

• Access or correct certain personal information
• Ask questions about how your data is used
• Request deletion where legally and clinically appropriate
• Withdraw consent for non-essential processing (this may affect service delivery)

To exercise these rights, email yasashree@avlokanam.com.

9. Children’s Privacy

Services are oriented toward ages 15 years to 55 years. Where a minor is involved, a parent/guardian may need to participate in consent and information-sharing as clinically appropriate and legally required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website or services after updates constitutes acceptance of the revised policy.